Question 1

What is LynkCity?

Accepted Answer

We are a service provider. We facilitate travellers with vehicles and drivers to transport to or from required locations within the United Kingdom. We offer the most economical ride-hailing services. Here, drivers also get a high opportunity of earning.

Question 2

How Do I Download The App?

Accepted Answer

LynkCity is available with a similar name on Google Play Store and Apple Store.

Question 3

How Do I Book A Taxi?

Accepted Answer

For booking a taxi, one has to first download the app. After downloading > Sign-up > Enter Pickup and Station Approach > Select Ride > Click on Request a cab.

Question 4

Where Can I Use LynkCity?

Accepted Answer

The ride-hailing services of LynkCity are currently available in Milton Keynes, Norwich, Essex, Kent, and Northern Ireland. Also, submit your request in the contact form for LynkCity in your City.

Question 5

Can I Ride To Or From The Airport?

Accepted Answer

LynkCity provides to and from Milton Keynes, Norwich, Essex, Kent, and Northern Ireland airports. Simple download the App for On-demand access to the nearest Taxi to you.

Question 6

Why Is LynkCity Any Better?

Accepted Answer

LynkCity only uses Security cleared, and govt approved Drivers with good local knowledge. Empowering our Local business is key.

Question 7

How do I Book a Taxi?

Accepted Answer

Follow the pictorial steps on how it works.

Question 8

How Do I Pay?

Accepted Answer

Register your Bank card to your LynkCity account and payment would be taken automatically, Only when you book a Taxi.

Question 9

Can I Pay Cash?

Accepted Answer

Please refrain from paying cash, and Transaction is only via the LynkCity Taxi app.

Question 10

Can I Use The App Anywhere?

Accepted Answer

Currently available in the UK. Sign up as a subscriber and you will be notified as soon as LynkCity becomes available outside of the UK.

Question 11

Can I Catch A Taxi To London?

Accepted Answer

Yes, You can catch a Taxi from outside London to London.

Question 12

Can I Use LynkCity In London?

Accepted Answer

LynkCity is available in the city of London and outside of the London city zones.

Question 13

Which Smartphones Does LynkCity Work On?

Accepted Answer

LynkCity works on both Android and iOS smartphones.

Question 14

What Is Minimum Price?

Accepted Answer

The base fare charged by LynCity is￡2.00.

Question 15

How Much Does LynkCity Taxi Cost?

Accepted Answer

LynkCity is a very economical ride-hailing service. The cost of one ride would be the sum of the base fare is about ￡2.00 and distance travelled.

Question 16

What If I Need To Contact My Driver?

Accepted Answer

You can see Driver Info on the travel history/receipt in you account.

Question 17

Is LynkCity Taxi Safe?

Accepted Answer

The safety instructions directed by local authorities are strictly followed by the drivers. Also, the drivers driving the taxis are appointed after a thorough background check by the Local Authorities.

Question 18

How Can I Register To Drive With LynkCity?

Accepted Answer

For registration as a driver installing the LynkCity App> Sign up for a fresh account > Fill up the form with the required information and upload a picture > Add a vehicle and fill the required details > Registration complete. (Maybe we need to add the link in our site to the answer, as Driver first need to have a licence e.t.c)

Question 19

Who Can Register As A LynkCity Driver?

Accepted Answer

Any Licenced Taxi owner can register with LynKCity, and If you are looking to become a Taxi Driver Inside London, please follow this link, and for outside London, please follow this link.

Question 20

How Much Does It Cost To Sign Up?

Accepted Answer

Free, LynkCity App doesn’t ask for any signup amount for passengers or drivers.

Question 21

What iOS & Android Requirements Do I Need To Drive With LynkCity?

Accepted Answer

Whether an Android or an iOS user, simply downloading the app would suffice.

Question 22

Do I Need Special Training To Work With LynkCity?

Accepted Answer

No special training, however, You need to have gone through necessary requirements as required by your Local Authority. For Inside London, please follow this link, and for outside London, please follow this link.

Question 23

How Do I Check The Status Of My Application?

Accepted Answer

LynkCity will email you the status update of your application. The verification process takes 48 hours to complete.

Question 24

What Type of Service Do You Provide?

Accepted Answer

We provide ride-hailing services at LynkCity. There are multiple options for rides like sedan, wheelchair, etc.

Question 25

What Area Do You Cover?

Accepted Answer

LynkCity is active in Milton Keynes, Norwich, Essex, Kent, and Northern Ireland.

Question 26

Can I Book Taxis For Short Journeys Around Milton Keynes?

Accepted Answer

LynkCity is available for outstation rides in Milton Keynes, Norwich, Essex, Kent, and Northern Ireland.

Question 27

Which Airports Do You Service?

Accepted Answer

Airports rides are available in Milton Keynes, Norwich, Essex, Kent, and Northern Ireland.

Question 28

What Type Of Vehicles Do You Have?

Accepted Answer

We have four seaters, six seaters, and wheelchair taxi in LynkCity.

Question 29

How Can I Pay For This Service?

Accepted Answer

LynkCity accepts only online transactions for payment.

Question 30

Are Your Prices Per Car Or Per Person?

Accepted Answer

We are Price Per Car services.

Question 31

Will You Meet Us At Any Time Of Day?

Accepted Answer

Yes, we are available 24x7 for services.

Question 32

Do You Provide Child Seats?

Accepted Answer

Yes, we can offer child seats with additional charges.

Question 33

How Can I Make A Complaint?

Accepted Answer

We wish to play fair and entertain all kinds of grievances at earliest. To report a complaint, you can reach us at info@lynkcity.com.

Question 34

Can I Make Any Suggestions?

Accepted Answer

For feedback and suggestions, find us at info@lynkcity.com.

Question 35

How Do I Get A Receipt?

Accepted Answer

Once the ride is complete and payment has been made, you can view your receipt on the app.

Question 36

What Is A Taxi Driver License?

Accepted Answer

It is the licence that is required to drive a licensed vehicle. It is issued by the local city council in the form of a paper and a badge.

Question 37

What Is A Taxi Vehicle License?

Accepted Answer

Taxi vehicle license is a permission that is needed when one wants to turn a private car into a taxi or private hire vehicle (PHV).

Question 38

How Do I Apply For A Taxi Driver License?

Accepted Answer

To apply for a driver licence visit here.

Question 39

How Do I Apply For A Taxi Vehicle Licence?

Accepted Answer

To apply for a taxi vehicle licence visit here.

Question 40

How Do I Renew My Current Taxi Driver License?

Accepted Answer

For renewal of an already existing driver’s license, visit here.

Question 41

How Do I Renew My Current Taxi Vehicle Licence?

Accepted Answer

For renewal of current taxi vehicle license visit here to renew an existing driving licence.

Question 42

What Vehicle Type Should I Select If I Have A Dual Licence?

Accepted Answer

If you have a dual licence the vehicle you select must be similar to your vehicle licence.

Question 43

What Format Can I Upload in My Document?

Accepted Answer

The original documents should be photographed for uploading in an online application.

Question 44

What Is A Plastic DVLA Driving License?

Accepted Answer

A plastic form of DVLA driving licence is a pink photo card. The card displays a full UK driving licence as part of the driver registration with LynkCity. The licences are an older format and are usually still accepted until renewed and replaced.

Question 45

What Gets Counted As In-trip Driving Time?

Accepted Answer

The in-trip driving time starts from the moment the trip gets accepted until the trip finishes.

Question 46

How Often Do Driver Needs To Take A Break?

Accepted Answer

If you accumulate the driving time from the start of a shift then after 8 hours, it is highly recommended to take a break. This way you keep your and passenger’s safety at check. A small effort will help you improve professionally.

Question 47

What’s The Ride Cancellation Policy?

Accepted Answer

With every cancellation from riders’ end you earn money as a part of the cancellation fee. According to the ride cancellation policy: If you are on the way to the pickup location and cancellation takes place after three mins, then you'll get the fee. After accepting the ride, while heading towards the pick-up point if the time of estimated arrival time remains indifferent for more than 5 minutes. Alternatively: If the rider cancels after you have arrived at the pickup location -You arrived not more than 5 minutes after the estimated arrival time shown on your app at the time of acceptance. When you cancel, you get a cancellation fee if: -You arrived at the pickup location no more than 5 minutes after the estimated time of arrival shown on your app when you accepted the booking -You waited for at least 5 min after tapping the ‘Reached Pickup’ button once you had reached the pickup location after (indicated by the countdown timer within the app) the cancellation fee will apply.

Question 48

What Should I Do If A Customer Makes A Mess In My Vehicle?

Accepted Answer

A clean car would always help you garner more passengers and consequently more income. However, there is a high possibility that the passengers travelling can leave litter behind. In such cashes, cleaning the car before every ride is highly recommended. The best way to keep the car clean is to instruct the passengers to collect the litter before deboarding.

Question 49

How Does The Ride Dispatch System Work?

Accepted Answer

After the rider has chosen the car type private hire vehicle four or six seaters, the app will allocate rides to drivers accordingly removing any human bias.

Question 50

What About All My Information? Is It Protected?

Accepted Answer

The personal information of the driver is protected and comes under the head of privacy policy.

Question 51

How Old Must I Be To Use LynkCity?

Accepted Answer

The user of LynkCity must be over 18 years old. LynkCity does not permit those under the age of 18 years old to sign up for an account or to utilize this Application independently of their parent or guardian.

Question 52

What’s The Cost Of Driving With LynkCity?

Accepted Answer

LynkCity works on a pay as you go model. It offers services at a very competitive commission rate of 15%. LynkCity does not charge any fixed rental or fee.

Question 53

Do You Have A Special Launch Offer For Drivers?

Accepted Answer

Launch offers to depend on occasions and vary per city. Drivers are accordingly informed of any launch offers as and when registered.

Question 54

How And When Are LynkCity Drivers Paid?

Accepted Answer

LynkCity likes to be fair, so,  at the end of a working day all the earnings of the drivers gets transferred to the nominated account on the next business day.

Question 55

Does LynkCity Have A Driver-to-driver Referral Scheme?

Accepted Answer

Answer will update ASAP

Question 56

Who Do I Contact With Further Questions?

Accepted Answer

For feedback and suggestions, find us at info@lynkcity.com.

Question 57

Where Is My Local LynkCity Office?

Accepted Answer

Kemp House, 152 - 160 City Rd, London EC1V 2NX, United Kingdom

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